James Thickett
Welcome,
I design platforms that help organisations move faster, scale safely, and make confident decisions.
My work sits at the intersection of UX, systems thinking, and commercial reality. I’ve led design across complex products with multiple lines of business—aligning teams around shared patterns, improving delivery speed, and turning fragmented systems into reliable platforms. You won’t find speculative concepts here. Everything in this portfolio was built to solve real problems, under real constraints, with measurable impact.
Explore the work below to see how design decisions translated into scalable systems and business outcomes.
If you’d like to talk about platforms, growth, or complex product challenges, get in touch: james_edward@me.com
Featured Project
SaaS Transformation
Explore How I redesigned & scaled a best in class SaaS platform
Take a Look
Scroll down to see other key projects
Digital Payments
Designed payment journeys around real business risk and value.
Not interface polish; outcome-driven experience strategy.
View Project
Early Life Value
Focused onboarding and early journeys on the moments that actually drive long-term value. Prioritised change by impact, not opinion.
View Project
Contact Reduction
Targeted the few issues driving most inbound calls and designed digital self-service to address them. Reduced cost while improving customer experience.
View Project
Brands I have worked with
James Thickett
Welcome,
I design platforms that help organisations move faster, scale safely, and make confident decisions.
My work sits at the intersection of UX, systems thinking, and commercial reality. I’ve led design across complex products with multiple lines of business—aligning teams around shared patterns, improving delivery speed, and turning fragmented systems into reliable platforms. You won’t find speculative concepts here. Everything in this portfolio was built to solve real problems, under real constraints, with measurable impact.
Explore the work below to see how design decisions translated into scalable systems and business outcomes.
If you’d like to talk about platforms, growth, or complex product challenges, get in touch: james_edward@me.com
Featured Project
SaaS Transformation
Explore How I redesigned & scaled a best in class SaaS platform
Take a Look
Scroll down to see other key projects
Digital Payments
Designed payment journeys around real business risk and value.
Not interface polish; outcome-driven experience strategy.
View Project
Early Life Value
Focused onboarding and early journeys on the moments that actually drive long-term value. Prioritised change by impact, not opinion.
View Project
Contact Reduction
Targeted the few issues driving most inbound calls and designed digital self-service to address them. Reduced cost while improving customer experience.
View Project
Brands I have worked with